Got a question? Maybe we can answer it below.
How Is My Package Delivered?: We source our products from different suppliers all over the world in order to bring you the best price and to have a wider variety of products. Since we work with multiple suppliers our items come packed individually. That means if you order 5 items, you will receive 5 packages. If some arrive before others, do not be alarmed, the others are on their way and you will receive an email for each item that is shipped with a tracking number.
When Will My Package Arrive?: We ask all our US customers to please allow the full 4 weeks for the package to arrive and an additional 2-3 weeks for our international posse.
How Can I Track My Order?: Check your spam or junk folder for the shipment email with a tracking number. You can also check your order page which links from your order confirmation email. If you can't find either of these, track your package on our website by your order number or email here.
What is Covered in the Free Insured Shipping?: We're happy to offer insured free shipping, because we know it makes you (our beloved customer) happy, but there are a few distinctions we'd like make clear between us as the seller and you as the customer.
Insure your address is correct before purchase: It's imperative you insure your address is correct when placing your order. We cannot be held responsible for items that are undeliverable because of incorrect address or because of forwarding issues.
Once it's shipped, it's in the hands of the carrier: If you request a package be sent to a different address after the 24 hour cancellation grace period, we cannot change or re-direct the mail to go to that new address. It is your responsibility to speak with your local post office to coordinate retrieval of your package and to insure you receive any notes or notices from the post office.
Undeliverable Packages: If a package is returned because it is undeliverable, we will re-attempt to send the package to you, free of additional shipping charges but we will not refund for packages labeled as undeliverable because recipient did not contact post office or neglected to coordinate picking up the package with the post office.
Packaged is delivered, but I don't have it: This is one of the most common questions we receive. Often someone in the person's household has picked up the package and forgets to mention it or it becomes lost among other items mailed to the home. Ask your family and loved ones if they picked up a package for you or by chance your neighbors.
Sometimes the mail carrier makes a mistake and drops it off at a resident a few buildings down. Ask your mail carrier if they saw a package for you, they are happy to help. :)
Lastly, talk to the post office and make sure they did not leave you a notice of pick up or undeliverability. There are cases where your carrier cannot deliver your package and will leave you a note saying they will try to deliver again or where you can pick up your package. Be sure to give them your tracking number on the email you receive or on your order confirmation page so they can see where your package is.
What is Your Return/ Exchange Policy?: View our Return and Exchange Policy here.
Don't see your question here? Shoot us an email at email@example.com.
If you like doing things the old fashioned way, you can send a letter to:
P.O. Box 10339
Phoenix, AZ 85064
Thanks again for checking out our store and taking an interesting in our products and business! Hope to see you around more.
<3 The Trendy Quest Team